Frequently Asked Questions
07851 055799
Can your frame kits be fitted to existing ponds? Yes, we can manufacture a frame kit specifically for your pond.
Are your frame kits supplied with silicone? Yes, all our frame kits are supplied with more than enough silicone for the frame size you order. All fitting components are included, plus full instructions for fitment.
Are the frame kits easy to fit? Yes, our frame kits have been designed with the customer in mind, and are very easy to install.
Will my frame kit rust? No, our frame kits are manufactured from certified 316 grade stainless steel (medical grade) meaning it will never rust or perish, under any conditions.
Can you make any size frame to millimetre precision? Yes, we laser-cut our frames to millimetre precision.
Can your frames be fitted to a fibreglass pond liner? Yes, our frames have a very large adhesion surface making them the ideal choice for fibreglass pond liners.
Are your frames safe for my fish? Yes, our frames have no sharp edges to ensure easy liner fitting and the safety of your fish.
Can your frames be fitted to a concrete/block built pond? Yes, we make frame kits to suit ponds of all structures and sizes.
Where can you deliver to? We are Essex based with nationwide delivery.
Can I choose the delivery day? Yes, when your order is ready for dispatch, we will telephone you to arrange delivery. You can choose the day of delivery.
Where are the frames made? We're a small family-run business based in Essex. We design, laser-cut and hand-make the frames on-site.
How long will it take for me to receive my order? Standard sized frame kits are approximately one week lead time. Custom-sized frames are approximately three to four weeks lead time.
Is the glass and frame delivered together at the same time? Yes.
Is there someone to speak to if I have a question? Yes, we offer exceptional one-to-one customer service.
Can I just buy a frame? Yes, frames can be supplied with or without glass.
What payment types do you accept? You are welcome to pay by BACS or debit card.
Do you sell standard size frame kits? Yes, besides custom-sizes we offer a standard 1200mm x 600mm x 100mm complete frame kit to suit timber sleeper ponds. These are our most popular product and the best value for money.